Terms and Conditions

Payment Terms

  • A minimum 25% deposit is required on all orders.
  • Balance due is payable upon delivery or pick up.

Changing an Order

  • Any special order can be changed within 24 hours of the order being entered.
  • Changes to special ordered merchandise will be subject to the vendor's progression in the manufacturing process. If the manufacturer is unable to make alterations, then no change to the order shall be permitted.
  • Clearance/Final Sale or "As-Is" items may not be canceled, exchanged or refunded.

Canceling an order

  • An in-store credit or refund MAY be issued less a 25% restocking fee on special order items, 10% restocking fee on in-stock merchandise. Special orders constitute any non-stocked merchandise that must be ordered from the manufacturer.
  • Errors in pricing or arithmetic are subject to correction and under-priced orders will be canceled when identified.
  • C.O.M. orders are not subject to cancellation.
  • Orders are not able to be canceled because of manufacturer delays.
  • While our design consultants will work with you to find you the right product for your home, we cannot accept responsibility for unmet expectations of your selections.

Order Times

  • The estimated delivery time provided to you at the time of purchase is based on normal manufacturers lead times provided by the manufacturer. As a result, Kent Furniture cannot be responsible for delays or defaults in the delivery of merchandise occasioned by the manufacturer's scheduling or delivery, availability or raw materials, war, strike, acts of God, fire, labor or transportation difficulty, or any other cause beyond our control.
  • Estimated arrival times vary between different products and with each vendor. Please consult your sales consultant to find the estimated delivery time of the product you are considering.
  • Your Sales associate will monitor the arrival date of your special order. Please contact your sales associate for inquiries or updates.
  • Orders are not able to be canceled due to manufacturer delay.